User Agreement
Key Definitions
Website Visitor, User — an individual visiting the website https://hamsterpass.com, accepting the terms of this Agreement and wishing to obtain information or use the Service offered by hamsterpass.com.
Buyer — a User who has placed an Order for the purpose of purchasing a paid subscription tier or feature of the Service on the hamsterpass.com website.
Seller in the Republic of Kyrgyzstan:
- Individual Entrepreneur Zykin Ilya Nikolaevich (TIN: 20211198450054)
Online Store — an Internet website owned by the Seller, located on the Internet at https://hamsterpass.com, where the Service and any paid subscription tiers or features offered by the Seller for purchase are presented, as well as the terms of payment for the Service.
Website — https://hamsterpass.com.
Service — HamsterPass, a software-as-a-service (SaaS) password manager accessed through the Website and its subdomains, including its free core functionality and any paid subscription tiers or features offered for sale on the Seller’s Website. Storing and giving the User/Buyer access to their password entries and related information is the entirety of what the Service does — the Seller does not offer any other goods, service, consulting, or activity through the Website.
Order — a duly placed request by the Buyer for the purchase of a paid subscription tier or feature, associated with the account and contact information provided to the Seller.
1. General Provisions
1.1. The Seller sells access to paid tiers or features of the Service through the Online Store at https://hamsterpass.com or through other information sources, websites, and Internet resources controlled by the Seller.
1.2. By ordering a paid tier or feature through the Online Store, the User agrees to the terms outlined below (hereinafter — Terms of Sale). In case of disagreement with this User Agreement (hereinafter — Agreement / Public Offer), the User must immediately cease using the Service and leave the website https://hamsterpass.com.
1.3. These Terms of Sale, as well as the information about the Service presented on the Website, constitute a public offer.
1.4. The Agreement may be amended by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement comes into force immediately upon its publication on the Website, unless otherwise provided by the terms of this Agreement.
1.5. The Public Offer is considered accepted by the Website Visitor / Buyer from the moment the Buyer places an Order by any available method and from the moment the Order is accepted by the Seller and confirmed by the Seller.
A purchase agreement is considered concluded from the moment the Seller issues any document approved by the Seller confirming payment to the Buyer.
By providing their e-mail, phone number, or other contact details to the Seller, the Website Visitor/User/Buyer consents to the use of these means of communication by the Seller, as well as by third parties engaged by the Seller to fulfill obligations to Website Visitors/Users/Buyers, for the purpose of sending promotional and informational mailings containing information about discounts, upcoming and current promotions and other news of the Seller, about the status of the Order, as well as other information directly related to the fulfillment of obligations by the Buyer within the framework of this Public Offer.
2. Subject of the Agreement
2.1. The subject of this Agreement is to provide the User with the opportunity to use the Service, and to purchase paid subscription tiers or features for personal, family, home, and other needs not related to entrepreneurial activity, as presented on the Website at https://hamsterpass.com.
2.2. This Agreement applies to all paid tiers and features presented on the Website, as long as such offers with descriptions are present on the Website.
3. Website Use
3.1. Registration on the Website is carried out using the tools provided on the website, and in their absence, it is not a necessary action for using the Seller’s website.
3.2. Registration on the Website is not mandatory for placing an Order.
3.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4. The User undertakes not to disclose to third parties the login and password specified by the User during registration. In case the User suspects the security of their login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the Seller by sending an appropriate email to: .
3.5. Communication between the User/Buyer and the Seller’s representatives must be based on the principles of generally accepted morality and communication etiquette. The use of offensive language, abuse, derogatory expressions, as well as threats and blackmail, regardless of their form or recipient, is strictly prohibited.
4. Purchase Procedure
4.1. The Seller ensures the availability of the Service and any paid tiers or features presented on the Website. Descriptions of paid tiers or features do not claim to be exhaustive and may contain typos. For clarification, the Buyer must contact the Seller. Information presented on the Website is updated by the Seller as needed and is not regular.
4.2. In the event that the Seller is unable to provide the Buyer with a paid tier or feature, the Seller has the right to cancel the Buyer’s Order, notifying the Buyer by sending an appropriate electronic message to the contact details provided by the Buyer.
4.3. In the event of a full or partial cancellation of a pre-paid Order, the cost of the canceled tier or feature will be refunded by the Seller to the Buyer in accordance with Section 7 (Refunds), using the same method by which it was paid for, or by any other method convenient for both the Seller and the Buyer.
4.4. The Buyer’s Order is placed in accordance with the procedures specified on the Website or by agreement of the parties through the communication channels listed on the website in the “Contacts” section.
4.5. The Buyer bears full responsibility for providing incorrect information, which resulted in the Seller’s inability to properly fulfill its obligations to the Buyer.
5. Access to the Service
5.1. Access to a purchased paid tier or feature is granted automatically upon confirmation of payment — the Service is delivered digitally, with no physical shipment, courier, or waiting period involved.
5.2. Access to the Service is available to the Buyer from any location with an internet connection, subject to actual service availability at the time of access (see Section 8, Liability, regarding uninterrupted operation).
5.3. Access to a paid tier or feature is granted to the account the Buyer used to place the Order. The Seller is not responsible for loss of access resulting from the Buyer losing control of that account or its sign-in method.
5.4. In case of non-fulfillment of the Order (a paid tier or feature not being activated), the Seller refunds the Buyer the full cost of the pre-paid Order after receiving reliable information that the Order was not properly fulfilled, in accordance with Section 7 (Refunds).
5.5. The cost of each Order is indicated on the Website at the last stage of placing the Order.
5.6. The Seller’s obligation to provide the Service to the Buyer is considered fulfilled at the moment access to the paid tier or feature is granted.
In case of a justified and timely refusal of a paid tier or feature, the Buyer provides the Seller with:
- an application for a refund;
- a copy of the payment receipt;
5.7. Gaining access to a paid tier or feature indicates that the Seller has fully and properly fulfilled their obligation to provide it.
5.8. The time limit for making claims regarding the improper quality of the Service is limited to 7 days from the moment access was granted.
5.9. The Service corresponds in quality and content to the essence of its description on the Website, even if the description has inaccuracies or incompleteness of information.
6. Payment
6.1. Price of the Service and paid tiers or features:
- In the territory of the Kyrgyz Republic, the price is indicated in Kyrgyz Soms.
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For other countries, the price is indicated in US Dollars.
6.2. The price is indicated on the Website. In case of incorrect pricing of a tier or feature ordered by the Buyer, the Seller informs the Buyer to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order was paid for, the Seller refunds the Buyer the amount paid for the Order by the same method it was paid or by another method by agreement of the Parties.
6.3. The price on the Website may be changed by the Seller unilaterally. However, the price ordered by the Buyer is not subject to change for the remainder of the paid period already purchased. The price may differentiate by regions and countries.
6.4. Features of Payment using Bank Cards:
6.4.1 Bank card operations are performed by the cardholder or a person authorized by them.
6.4.2 Authorization of bank card operations is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent bank card operations fall under the criminal code of the country where the perpetrator is located.
6.4.3 To avoid various cases of illegal use of bank cards during payment, all Orders placed on the Website and prepaid by bank card are checked by the Seller. For the purpose of verifying the identity of the owner and their legitimacy to use the card, the Seller has the right to demand from the Buyer who placed such an order to present an identity document.
6.5. The Seller has the right to provide discounts on paid tiers or features and establish a bonus program. The types of discounts, bonuses, the procedure, and conditions for accrual are indicated on the Website and may be changed by the Seller unilaterally.
6.6. The Seller keeps statistics of orders purchased by the Buyer. The Seller has the right to unilaterally determine the payment methods available to the respective Buyer, based on the statistics of actions performed by the Buyer in their relationship with the Seller.
7. Refunds
7.1. The Buyer has the right to cancel a paid subscription tier or feature at any time.
7.2. If the Buyer cancels before a paid tier or feature is activated, the Seller refunds the full amount paid, excluding the Seller’s expenses associated with processing the refund (bank commissions, payment system fees, etc.).
7.3. If the Buyer cancels after a paid tier or feature has already been activated, the refund is calculated proportionally to the unused portion of the paid period: (number of full days remaining in the paid period ÷ total number of days in the paid period) × the amount paid, less the Seller’s costs of processing the refund (bank commissions, payment system fees, and other costs directly associated with the return process).
7.4. No refund is issued for a paid period that has already fully elapsed at the time of the cancellation request.
Full details and worked examples of the refund calculation are set out in Appendix No. 1 to the Offer Agreement.
8. Liability
8.1. The Seller is not responsible for damages incurred by the Buyer due to improper use of the Service.
8.2. The Service is software functionality and is not educational, advisory, financial, or legal in nature, nor is it subject to licensing requirements applicable to such activities.
8.3. The Seller is not responsible for the content and functioning of external websites.
8.4. The Seller undertakes commercially reasonable technical and organizational measures to protect User/Buyer data against unauthorized access, loss, or disclosure, including encrypting stored password entries at rest (see Section 9, Confidentiality and Information Protection).
8.5. Notwithstanding clause 8.4, the Seller does not guarantee that the Service will be free of security incidents, and the User/Buyer acknowledges that no method of electronic storage or transmission is completely secure. The Seller is not liable for any damages, direct or indirect, arising from unauthorized access to, disclosure of, alteration of, or loss of User/Buyer data resulting from circumstances beyond the Seller’s reasonable control — including hacking, cyberattacks, or exploitation of previously unknown vulnerabilities — provided the Seller has implemented and maintained the security measures described in clause 8.4.
8.6. See also clause 9.9 regarding the User’s/Buyer’s own responsibility for content they choose to store within the Service.
8.7. To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Seller does not warrant that the Service will be uninterrupted, error-free, or completely secure.
8.8. To the maximum extent permitted by applicable law, and except in cases of the Seller’s gross negligence or willful misconduct, the Seller’s total liability to the User/Buyer arising out of or related to this Agreement, regardless of the form of the claim, shall not exceed the total amount paid by the Buyer to the Seller in the twelve (12) months preceding the event giving rise to the claim (or, if the Buyer has not made any payment, shall not exceed zero). In no event shall the Seller be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, or loss of access to third-party accounts or services to which stored password entries relate, even if the Seller has been advised of the possibility of such damages.
8.9. Neither Party shall be liable for full or partial non-performance of its obligations under this Agreement where such non-performance results from force majeure circumstances (including, but not limited to, fire, flood, earthquake, or other natural disaster, strike, war, epidemic, pandemic, or other circumstances beyond that Party’s reasonable control) arising after the conclusion of this Agreement.
9. Confidentiality and Information Protection
9.1. User/Buyer personal data is processed in accordance with local legislation.
9.2. When placing an Order on the Website, the User provides the following information: name, contact phone number, email address.
9.3. By providing their personal data to the Seller, the Website Visitor/User/Buyer agrees to their processing by the Seller, including for the purposes of fulfilling the Seller’s obligations to the Website Visitor/User/Buyer within the framework of this Public Offer, promoting the Seller’s Service, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, monitoring Website Visitor/User/Buyer satisfaction, and the quality of the Service.
9.4. Processing of personal data means any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (including transfer to third parties, including cross-border transfer, if necessary for fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
9.4.1. The Seller has the right to send informational, including advertising, messages to the User’s/Buyer’s email and mobile phone with their consent, expressed by performing actions that unambiguously identify this subscriber and allow reliable establishment of their will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for refusal by informing the Seller of their refusal by sending a corresponding statement to the Seller’s email address. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.
9.4.2 Withdrawal of consent to the processing of personal data is carried out by withdrawing acceptance of this Public Offer.
9.5. The Seller has the right to use “cookies” technology and third-party monitoring or analytics services, solely to ensure the technical operability of the Website — such as detecting errors, measuring uptime and performance, and understanding basic technical usage patterns. These tools are given only what they need for that technical purpose and never receive data constituting client confidentiality (including stored password entries, usernames, or notes, which remain encrypted). The Visitor / User / Buyer hereby consents to the collection and analysis of technical usage data via cookies for these purposes.
9.6. The Seller receives information about the IP address of the Website visitor. This information is not used to establish the identity of the visitor.
9.7. The Seller is not responsible for information provided by the User/Buyer on the Website in a public form.
9.8. The Seller has the right to record telephone conversations with the User/Buyer. In doing so, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and/or its transfer to third parties not directly involved in the fulfillment of Orders.
9.9. Password entries and any other user-generated content within the Service (including, but not limited to, service names, usernames, URLs, and notes) are authored entirely by the User/Buyer and are not information collected by the Seller as part of registration or use of an account. The User/Buyer is solely responsible for the accuracy and lawfulness of any such content, including where it includes personal data relating to a third party, and warrants that they have the right to store it. The User/Buyer agrees to indemnify and hold the Seller harmless from any claim, loss, or liability arising from such content. See also the Privacy Policy, “Password Entries You Store” and “Your Content, Your Responsibility”.
10. Term of Public Offer
10.1 This Public Offer comes into force from the moment of its acceptance by the Website Visitor/Buyer, and remains valid until the acceptance of the Public Offer is revoked.
11. Additional Terms
11.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
11.2. The Online Store and the Service provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The Seller’s technical service has the right to periodically carry out necessary preventive or other work with or without prior notice to Buyers.
11.3. The provisions of local legislation apply to the relationship between the User/Buyer and the Seller.
11.4. In case of questions or claims from the User/Buyer, they should contact the Seller by phone or other available means. All arising disputes will be sought to be resolved through negotiations; if an agreement is not reached, the dispute will be submitted for consideration to a judicial body in accordance with current legislation.
11.5. If any provision of this Agreement is deemed invalid by a court, this shall not affect the validity of the remaining provisions.